Step 2 Introductory text

However much or little you paid for your holiday, you are entitled to reasonable standards of cleanliness and adequate facilities. Your expectations of a holiday should be related to the type and price of package, and the brochure descriptions.

Make sure you keep receipts for any expenses to support your claim.

If your tour operator changes your flight, or any other aspect of your holiday arrangements, check the booking conditions in the brochure: unless the conditions allow such changes, the tour operator is not entitled to make them.

Any attempt by the tour operator to limit your right to complain, or to make changes to your holiday arrangements after booking is to be carefully looked into.

Even though you do not have a contract with the travel agents, they are legally obliged to perform their job competently. If they fail in this duty, and you suffer loss as a direct result of their negligence, you can claim compensation from them.

If the surcharge represents a ‘significant’ change in price (over 10 per cent according to ‘standards on surcharges’) you are entitled to cancel the contract and get a full and prompt reimbursement.