Step 2 Introductory text

Retail outlet is a place where products are sold to the general public. In the case of travel, the product is a service rather than tangible merchandise.

Leg is a segment or a part of a journey, A passenger going from Moscow through Paris and London to New York with stops at Paris and London would be making a trip with three legs: Moscow - Paris, Paris - London, London - New York.

Family Plan is a basis for calculating fares on some airlines. Members of a family travelling with the head of the family get reduced fares.

Commission is a percentage of the price of a sale that is paid to the seller. Travel agents work on a commission basis for most of their business.

Most airlines in the more highly developed resort areas now have computerised reservationssystems. Many of the hotel chains have also started to use computers to keep better control of their bookings. In fact, many of the hotel chains are really computer referral systems, which means that independently owned hotels have joined together to computerise their reservations.