Contents

UNIT I THE TOURIST INDUSTRY 3

STEP 1 Vocabulary list 3

STEP 2 Introductory text 3

STEP 4 Vocabulary practice 5

STEP 5 Developing reading skills 6

STEP 6 Test tasks 13

UNIT II WORKING IN TOURISM 14

STEP 1 Vocabulary list 14

STEP 2 Introductory text 15

STEP 4 Vocabulary practice 19

STEP 5 Developing reading skills 21

STEP 6 Test tasks 24

UNIT III TRAVEL AGENTS 25

STEP 1 Vocabulary list 25

STEP 2 Introductory text 26

STEP 3 Reading and translation 27

STEP 4 Vocabulary practice 30

STEP 5 Developing reading skills 32

STEP 6 Test tasks 35

UNIT IV TOUR OPERATORS 36

STEP I Vocabulary list 36

STEP 2 Introductory text 37

STEP 4 Vocabulary practice 40

STEP 5 Developing reading skills 42

STEP 6 Test tasks 45

UNIT V TOURIST PROMOTION 47

STEP 1 Vocabulary list 47

STEP 2 Introductory text 49

STEP 4 Vocabulary practice 52

au)STEP 5 Developing reading skills 54

cm)STEP 6 Test tasks 60

db)UNIT VI TOURIST ATTRACTIONS AND ENTERTAINMENT 62

dc)STEP 1 Vocabulary list 62

el)STEP 2 Introductory text 63

ev)STEP 3 Reading and translation 63

fv)STEP 4 Vocabulary practice 68

ii)STEP 5 Developing reading skills 71

jm)UNIT VII TOURISM AND TRANSPORATTION 77

jn)STEP 1 Vocabulary list 77

ke)STEP 2 Introductory text 77

kn)STEP 3 Reading and translation 78

lo)STEP 4 Vocabulary practice 82

rc)STEP 5 Developing reading skills 87

sw)STEP 6 Test tasks 92

up)UNIT VIII ACCOMMODATIONS AND CATERING 95

uq)STEP 1 Vocabulary list 95

vh)STEP 2 Introductory text 95

vw)STEP 3 Reading and translation 97

wr)STEP 4 Foodservice 100

xc)STEP 5 Vocabulary practice 101

zy)STEP 6 Developing reading skills 105

STEP 7 Test tasks 112

UNIT IX REGULATION, RESEARCH AND DEVELOPMENT IN TOURISM 114

STEP 1 Vocabulary list 114

STEP 2 Introductory text 115

STEP 3 Reading and translation 115

STEP 4 Vocabulary practice 117

STEP 5 Developing reading skills 120

STEP 6 Test tasks 123

UNIT X ENVIRONMENTAL TOURISM 125

STEP 1 Vocabulary list 125

STEP 2 Introduction 126

STEP 3 Reading and translation 126

STEP 4 Vocabulary practice - Reporting verbs 130

STEP 5 Developing reading skills 131

STEP 6 Test tasks 134

UNIT XI BUSINESS TRAVEL 135

STEP 1 Vocabulary list 135

STEP 2 Introductory text 135

STEP 4 Vocabulary practice 139

STEP 5 Developing reading skills 142

STEP 6 Test tasks 147

UNIT XII CUSTOMER RELATIONS IN TOURISM 150

STEP 1 Vocabulary list 150

STEP 2 Introductory text 151

STEP 3 Reading and translation 151

STEP 4 Vocabulary practice 156

STEP 5 Developing reading skills 158

STEP 6 Test tasks 161

CONTENTS 164